Artificial intelligence impacts on managed security service providers

Artificial intelligence (AI) is changing how managed security service providers work. These companies help other businesses protect their computer systems and data. As first reported by Channel Insider, they now need to follow new rules for managing AI and find ways to use technology to do tasks automatically.

Two leaders at Optiv recently talked about how the company is adding advanced technology to its security systems. They are Kathryn Hall, senior vice president of managed security services, and Steve Fielder, vice president of engineering and AI solutions. Optiv's plan focuses on carefully testing AI security tools and setting up strong rules for how they should be used. The company wants to use automation to help security analysts do their jobs better. At the same time, people will continue to oversee the technology and make important decisions.

The discussion also showed why companies need to keep checking their systems for security weaknesses and understand how security risks affect their business. Moving toward AI-powered security also means companies need to change how they do their work and spend time and money teaching their employees new skills. For IT channel partners, which help businesses get and manage technology services, these changes create chances to build stronger relationships with customers. Security providers are increasingly helping customers decide which security tasks they should handle themselves and which ones need help from outside experts. As cyber threats continue to change, these steps are important for keeping businesses protected and providing useful services in a world where more security work is done automatically.

Source: Channel Insider