Uber expands OpenAI tools across workforce, OpenAI says

According to OpenAI, Uber is bringing ChatGPT Work to more than 30,000 employees. Uber is expanding its use of OpenAI tools to help workers research topics, study data, create presentations and handle more complex tasks.

Evidence and background

OpenAI announced the rollout on October 22, 2026, saying Uber employees would use these tools at work. OpenAI said the tools help teams research topics, study data, create presentations and complete complex tasks. The available information does not say which departments will use the tools, how many employees are actively using them, or whether this rollout is the same as Uber's previously reported use of ChatGPT Enterprise.

Background information from the source shows that OpenAI has already described several other ways Uber uses its technology. In information checked on October 22, 2026, OpenAI said Uber uses ChatGPT Enterprise in marketing, data science, product development and engineering. Uber also uses assistants powered by OpenAI to help drivers and other people who earn money through its platform, as well as systems that handle customer service. This information did not include productivity figures for individual departments or the number of employees with access. An OpenAI case study published on May 6, 2026, also said that Uber Assistant helps people get started on the platform, take their first trips, find answers about earnings and understand how Uber's marketplace works.

The same background information says Uber uses several AI agents that handle different kinds of tasks. The system sends each request to a specialized system that can handle it. It uses smaller AI models for quicker tasks and larger reasoning models for more difficult work. Uber also uses an internal AI safety system called AI Guard to check prompts and responses for safety, privacy, security and compliance with company rules. OpenAI has separately said that hundreds of thousands of drivers in the United States received access to experimental beta features, and that its Realtime APIs support voice-based features. However, these numbers and results come from OpenAI, the company providing the technology, and have not been independently checked.

OpenAI's operations page also includes a statement from Uber under the ChatGPT Work name. However, the information provided does not confirm when Uber started using this specific product or which features it has put in place. The available evidence supports that Uber uses OpenAI technology in several ways. But the specific claim that Uber is rolling out ChatGPT Work comes from OpenAI and has not been independently confirmed by the information provided.