Uber Rolls ChatGPT Work to All 30,000 Employees: The Unpriced-Labor Benchmark

Uber is giving ChatGPT Work to all of its more than 30,000 employees around the world. The company announced the plan on October 22, 2026, after successfully testing the tool with 1,000 employees. This is one of the largest times a company has introduced OpenAI's AI agents for business use.

ChatGPT Work will connect directly to tools Uber employees already use, including Google Drive, Gmail, Google Calendar, and Slack. According to a statement from the OpenAI newsroom, employees will get an "internal AI skills library" and special training. These resources will help them use AI to handle tasks they do over and over and make their work easier. However, Uber's software engineers will continue using a platform based on Codex for their programming work.

Giving these tools to more than 30,000 employees sets an important new example for businesses using AI agents. Uber has not shared how much it will pay for access for all these employees. This also shows how difficult it still is to put a price on work done by AI. Uber leaders say they will judge the project's success by how many employees use the tools and what their AI-powered ways of working actually achieve. They will not focus on trying to measure exactly how much more productive employees become. This change, from measuring productivity to measuring use and results, highlights the "unpriced-labor" problem discussed in Post 132633. This problem is about work whose value or cost is not clearly counted.

Praveen Neppalli Naga, Uber's chief technology officer (CTO), said this change is important to the company's plans. He explained that giving everyone ChatGPT Work is about more than providing another tool. It is meant to change how people work at Uber. The goal is for employees to spend more time solving important problems that need human thinking, while AI agents take care of routine tasks and other things that slow work down. Greg Brockman, OpenAI's president and co-founder, said the partnership is an important step toward making powerful AI agents available in the tools and places where customers already do their work.

For other businesses, Uber's plan is a real-world test of whether AI agents can work well on a very large scale inside a complicated company operating around the world. If more companies follow Uber, competition may become less about which company has the most advanced AI model. Instead, success may depend more on how well a business can connect, organize, and manage thousands of AI agents alongside its employees and existing work systems.