Thotse Langa and Nokulunga Consulting brings the human side of artificial intelligence
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Artificial intelligence has become one of the fastest-moving technologies in modern history. Every week brings another breakthrough—a more capable language model, a new autonomous agent, a smarter business application. Boardrooms speak enthusiastically about transformation, productivity and competitive advantage. Investors reward companies that embrace AI, while business leaders increasingly fear being left behind.
Yet beneath the excitement lies a different reality. Most organisations are still struggling to make artificial intelligence useful. Research from Gartner suggests that while executive enthusiasm for AI has never been higher, meaningful adoption remains elusive. Organisations continue to wrestle with uncertain returns on investment, fragmented data, shortages of technical skills and, perhaps most importantly, the cultural resistance that accompanies any profound technological change.
Technology, it turns out, is often the easiest part; however, changing how people work is considerably harder.
It is this human dimension of artificial intelligence that has captured the attention of Thotse Lengolo Langa. Long before generative AI entered everyday conversation, Langa spent years working in supply chain management and designing Enterprise and Supplier Development programmes. Her work placed her alongside entrepreneurs building businesses under difficult conditions. On numerous occasions she encountered the same challenge. Small businesses rarely lacked determination but what they lacked was access to expertise and technology.
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